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Our Lady of LourdesCatholic Primary School & Nursery

“Christ at the centre of our school where we live, love and learn together”


Welcome to the website of Our Lady of Lourdes Catholic Primary School, Yardley Wood, Birmingham. If you are worried about a child please speak to a DSL in school or telephone 01213031888 - CASS

Code of Conduct

Parents Code of Conduct (and Family Members)

Our Lady of Lourdes Catholic Primary School


Good behaviour and discipline are key foundations for a good education. Without an orderly atmosphere, effective teaching and learning cannot take place. We expect and insist on the highest standards of behaviour throughout our school. We believe staff, parents and children are entitled to a safe and protective environment in which to work. Behaviour that will cause harassment, alarm or distress to users of the premises is contrary to the aims of the school.


At Our Lady of Lourdes Catholic Primary School we are very fortunate to have a supportive and friendly parent body and we value the positive relationships that are established as your child starts their school life with us.


Our parents recognise that educating children is a process that involves partnership between parents, class teachers and the whole school community. As a partnership, our parents will understand the importance of a good working relationship to equip children with the necessary skills for adulthood. We encourage close links with parents and the community and believe that pupils benefit when the relationship between home and school is a positive one.


It is important that all parents develop a good relationship with their child’s class teacher so that they can discuss issues with the person who is best able to tell you about your child’s learning, friendships, behaviour and emotional needs while they have been at school with us.


The adults who teach, work with and meet your children are expected to be role models and we would not allow any adult presence in school that would undermine that core principle – we do not want children to demonstrate unacceptable behaviour themselves nor do we want them to be exposed to unacceptable behaviour from the adults that they trust.


The purpose of this policy is to provide a reminder to all parents, carers and visitors to our school about the expected conduct for all adults who visit the school site. This is so we can continue to flourish, make progress and achieve in an atmosphere of mutual understanding.


  • As a school we promote respect for all with whom we work, and celebrate differences in a positive manner
  • We place a high importance on good manners, positive communication and mutual respect
  • The vast majority of parents, carers and visitors to OLOL are keen to work with us and are supportive of the school. However, on the rare occasions when a negative attitude towards the school is expressed, this can result in aggression, verbal and/or physical abuse towards members of the school community
  • The governing body expects and requires members of staff to behave professionally in these difficult situations and attempt to defuse the situation where possible, seeking the involvement as appropriate of other colleagues. However, all members of staff have the right to work without fear of violence and abuse
  • We expect parents and other visitors to behave in a reasonable way towards members of school staff at all times and in all situations no matter how annoyed or angry they may feel with something that has happened
  • This policy outlines what sort of behaviour we think is unacceptable and the steps that will be taken by the Governing Body and Head Teacher where behaviour is unacceptable
  • Parents and carers are allowed on the school premises by permission of the school; this may be withdrawn if necessary


We expect parents, carers and visitors to:

  • Respect the caring ethos of our school and help our pupils to live our Mission – “Christ is the centre of our school community, where we live, love and learn together”
  • Understand that both teachers and parents need to work together for the benefit of their children so that we provide a safe place for all children to learn
  • Have regard for the instructions of staff when on the school premises (including the playground and car park) and to follow all Health and Safety rules
  • Demonstrate that all members of the school community should be treated with respect and therefore set a good example in their own speech and behaviour
  • Seek to clarify a child’s version of events with the school’s view in order to bring about a peaceful solution to any issue – children developing emotional resilience still sometimes struggle to see all points of view in a dispute
  • Correct your own child’s behaviour especially in public where it could otherwise lead to conflict, aggressive behaviour or unsafe behaviour
  • Approach the school to help resolve any issues of concern
  • Avoid using staff as threats to admonish children’s behaviour – it is not the job of staff to parent children


In addition, we expect parents to be fully supportive of all school policies and procedures. This includes the Attendance and Punctuality Policy which is there to support full time school attendance by all pupils. Parents are expected to cooperate with any school intervention that allows us to help pupils increase and improve poor attendance. Failure to support the school will result in the appropriate legal response including court appearances and fines. Pupils should be aiming for 97%+ attendance(95%+ in Year R). 


The Governing Body expects parents, carers and visitors to show respect for others by…

  • Following the appropriate complaints procedure (as outlined above) when there is an issue concerning your child. Please remember that the school office cannot deal with your complaint (and should not be told the details of your concerns) but they will direct you to the person most able to do so by booking a telephone or in person appointment with the member of staff you need to speak to
  • Allowing plenty of time so that children arrive punctually, and are ready to start the school day in the right frame of mind for learning – in school on time and every day!
  • Supporting your child’s learning and homework. Supporting the religious development of your child, while respecting the life choices and religions of others
  • Setting a good example in their own speech and behaviour towards all members of the school community, both on school premises and in the immediate area
  • Helping to keep the school tidy and not littering, also not smoking or vaping on any part of the school site (indoors and playground)
  • Park carefully and avoiding parking, waiting or stopping in areas which must be kept clear (for example, outside the school gates) so that children see all adults behaving with social awareness and responsibility
  • Being respectful of each other’s space on the playground and where there are personal issues between families they MUST NOT be managed on school premises and the school will not get involved in any dispute between families unless it is impacting the child, the school or staff well being
  • Speaking to each other amicably, calmly and politely and when this is not possible for whatever reason, taking steps to avoid the person with whom there is conflict
  • Refraining from starting or spreading malicious gossip that causes upset and friction between families and children
  • Not discussing any ongoing issues in front of children so that they are not involved in any situation that may cause them upset or affect their relationships with other children in school
  • Not discussing teachers in front of children as this causes a breakdown in the pupil/teacher respect and relationship
  • Not involving other parents in personal issues
  • Refraining from any aggressive body language, glances or gestures that may cause upset to other parents or be misinterpreted as an act of aggression
  • Ensuring that all language used on or near the school site is appropriate
  • Making sure that you bring your child to school on time and every day in accordance with the legal requirement to attend school for 190 days per year


In order to keep the building safe we do not allow parents or visitors to access the school by any external door except the main school entrance. The school is not a short cut to avoid a walk along Trittiford Road. Parents and visitors here to attend meetings will sign in at the main entrance and will wear a visitor sticker. On assembly days staff will allow entrance through the main playground door and will record who enters.


In order to support a peaceful and safe school environment the school cannot tolerate parents, carers and visitors exhibiting the following…

  • Disruptive behaviour which interferes or threatens to interfere with the operation of a classroom, an employee’s office, office area or any other area of the school grounds
  • Using loud/or offensive language, swearing, cursing, using profane language or displaying temper – this includes raising your voice to members of staff and other parents
  • Threatening to do actual bodily harm to a member of school staff, Governor, visitor, fellow parent/carer or pupil regardless of whether or not the behaviour constitutes a criminal offence (all verbal threats or threats to harm will be recorded by staff. Any suggestion of harm to a member of staff WILL be reported to the Police)
  • Damaging or destroying school property
  • Abusive or threatening e-mails or text/voicemail/phone messages or other written communication. This includes aggressive telephone conversations with members of the office staff. All abusive or aggressive communications will be kept or notes taken by staff who are involved. These notes or communications may form evidence if required
  • Defamatory, offensive or derogatory comments regarding the school or any of the pupils/parent/staff at the school on Facebook or other social sites. Staff who are aware of any inappropriate discussion on social media will report that to the Head Teacher. Any concerns you may have about the school must be made through the appropriate channels by speaking to the class teacher in the first instance, then a Senior Manager in your child’s phase (EYFS – Miss Grant, KS1 – Miss Grant or Mrs McLoughlin, Lower KS2 – Miss Boyce, Upper KS2 – Mrs Lynch), the Head Teacher (Mrs David) or the Chair of Governors, so they can be dealt with fairly, appropriately and effectively for all concerned
  • The use of physical aggression towards another adult or child. This includes physical punishment against your own child on school premises. If physical chastisement is witnessed by a member of staff the family will be referred to CASS and Social Workers may become involved
  • Approaching someone else’s child in order to discuss or chastise them because of the actions of this child towards their own child. (Such an approach to a child may be seen to be an assault on that child and may have legal consequences)
  • Taking photographs, audio recordings or videos anywhere and at any occasion on school premises without the permission of the Head Teacher
  • Smoking and consumption of alcohol or other drugs whilst on school property
  • Dogs being brought on to school premises (unless they are to support a visual impairment)


Please note that staff may at time respond to parent’s telephone calls or emails. This does not allow parents to circumvent the usual communication channels. Staff are not required to respond to parent emails after their working day ends, at weekends or evenings or if they feel that an email communication could be misinterpreted or misused. If you do not receive a reply to an email then please telephone the school office for an appointment with the teacher you wish to see.


Section 547 of the Education Act 1996 makes it an offence for any person to be on school premises to cause or permit a nuisance or disturbance and allows for the removal and prosecution of any person believed to have committed an offence.


A parent of a child attending a school normally has implied permission to be on school premises at certain times and for certain purposes, but if the parent’s behaviour is unreasonable, this permission may be withdrawn. This also applies to all other individuals invited into the school for other reasons.


Parents, carers or other visitors exhibiting unacceptable behaviour could receive a ban which prevents access to the school premises imposed on them. Should they ignore this ban, they would then become a trespasser on the school site. The Governing Body, in conjunction with the Head Teacher and Birmingham Local Authority, will take the lead in authorising the removal of a person believed to be causing a nuisance or disturbance, and, if necessary, will bring legal proceedings against them.


We all have a shared understanding of how to provide a safe and happy environment for the children of Our Lady of Lourdes. We trust that parents and carers will assist our school with the implementation of this policy and we thank you for your continuing support of the school.

July 2017 (updated)




Inappropriate use of Social Network Sites

Social media websites are being used increasingly to fuel campaigns and complaints against schools, Head Teachers, school staff, and in some cases other parents or pupils. Parents must not engage in any action that could be deemed slanderous or libellous to the school or any member of staff that works here. They must also monitor the behaviour of their children in publically accessible social media sites such as Instagram, Snapchat, What’s app, Facebook, Twitter and You Tube.


The Department for Education/Government and Governors of Our Lady of Lourdes Catholic Primary School considers social media websites being used as a means of targeting the school or its staff and pupils as unacceptable.


Any concerns you may have about the school or your child/children must be made through the appropriate channels as outlined above, where they will be dealt with fairly, appropriately and effectively for all concerned with the child at the centre of any decisions that are made.


Libellous or Defamatory Posts - In the event that any pupil or parent/carer of a child/children at Our Lady of Lourdes Catholic Primary School is found to be posting libellous or defamatory comments on Facebook or other social network sites, they will be reported to the appropriate 'report abuse' section of the network site. All social network sites have clear rules about the content which can be posted on the site and they provide robust mechanisms to report contact or activity which breaches this. The school will also expect that any parent/carer or pupil removes such comments immediately.


Cyber Bullying – we take very seriously the use of cyber bullying by one child or a parent to publicly humiliate another by inappropriate social network entry. We will take and deal with this as a serious incident of school bullying.


The school will also consider its legal options to deal with any such misuse on social networking and other sites.


Policy Consultation: Initially February 2016/ Updated February 2017/Updated July 2017

Policy Implementation: Immediate

GB Ratification of Policy: December 2016

Anticipated Review Date: September 2017


Person Responsible: Mrs P David (Head Teacher)

Queries about the content of this policy should be addressed to the Head Teacher